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KANSAS CITY, Kan.–()–Computer Instruments, Inc. (CI), a seasoned innovator and leading developer of Cloud and Premise based interactive voice response (IVR) for the contact center, announces the next evolution in caller experience with the release of the Virtual Concierge on the eONE Conversational IVR with Google Voice and AI Services Platform. Available on Cloud or on Premise, the Virtual Concierge elevates existing business workflow applications to a new level of customer engagement.

CI’s Virtual Concierge with AI transforms existing communications to interact with the caller, AI driven services and the live agent if or when needed. The ultimate goal here is to create cohesive experiences that achieve transparency between the delivery of AI Services and the Contact Center. CI’s Virtual Concierge assembles the caller’s spoken requests with available resources and unites accumulated intelligence to arrive at a heightened passage through next-gen consumer experiences and self-service transactions.

The Virtual Concierge with AI is an affordable and painless next step for everyone. It will elevate your clients’ engagements with next generation spoken language resources, enriching your client’s industry staples like auto attendant, quality surveys or business processes such as pay by credit card, ordering products or simply requesting more information. It is scalable to any size industry or company be it public or private, Fortune 50 or SMB. It is not PBX platform dependent and provides a caller with a unified and cohesive experience without having to upgrade your telephony platform.

CI’s Virtual Concierge with AI transforms your communications into a conversation rather than restrictive “press or say” limiting response options. “CI’s Virtual Concierge provides a mobile-like experience for your company’s communications. Just like Personal Intelligent Device Services do for the individual, Virtual Concierge with AI does for your company,” said Chris Herring, CI President and CEO. “It elevates the callers’ experience with a technology that customers will adapt to quickly and easily. Virtually anyone who has access to dial tone can and will use this technology.”

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