5 challenges for government adoption of AI
From transportation solutions to video-streaming applications, artificial intelligence (AI) permeates almost every aspect of our lives. This includes government, where AI is increasingly making an impact. Consider the two examples below:
- Emma chatbot: US Citizenship and Immigration Services receives a considerable amount of service requests daily. In response, a chatbot named Emma was deployed to address immigration questions. Emma, which can operate in both English and Spanish, handles more than a million immigration queries a month.
- Firebird framework: Co-developed by Georgia Tech and the Atlanta Fire Rescue Department, Firebird helps the City of Atlanta prioritize buildings for inspection according to the building’s risk of fire.
Widespread adoption of AI has been slower in government than in the private sector. Given the magnitude of the impact that AI could have on public entities, it is important to understand the roadblocks that stand in the way of systemic government adoption of AI.
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